Delivery & Return

We ship all parcels with Posten/Bring throughout Norway. Orders paid before 12:00 on weekdays are shipped the same day. Orders placed after 12:00, at weekends or on public holidays are shipped the next working day.

Delivery normally takes 1–3 working days after dispatch. Some locations in Northern Norway and islands without a mainland connection may take a little longer.

If an item unexpectedly turns out to be sold out after you have ordered, we will contact you as soon as possible. You can then choose to wait for the item or get your money back.

The shipping cost depends on the delivery method you choose and is shown at checkout before you pay. All orders over NOK 2,000 ship free of charge.

Once your parcel has been shipped, you will receive an email with a tracking number. You can use it to follow the parcel on posten.no or in the Posten app. Posten will also notify you when the parcel is ready for collection or on its way to you.

Parcels that are not collected before the deadline are returned to us. Not collecting a parcel does not count as exercising the right of withdrawal. We reserve the right to deduct the actual shipping and return costs from the amount refunded.

Under the Norwegian Cancellation Act you have a 14-day right of withdrawal – with us you get 15 days. The period starts the day after you received the item. You do not need to give a reason.

Let us know within the deadline at support@vkshop.com, stating your order number and which items you want to return.

Items must be returned in substantially the same condition and quantity as when you received them. You pay for the return shipping and bear the risk for the items while they are in transit.

We will refund the purchase price, including the original shipping cost, no later than 14 days after receiving notice that you are withdrawing from the purchase. We may withhold the refund until we have received the items. The refund is made using the payment method you used for the purchase.

For health and hygiene reasons, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery (section 22(e) of the Cancellation Act). This includes:

• hair care, styling and skin care products where the packaging has been opened or the seal broken
• combs, brushes and other items that have been used
• items that are damaged or reduced in value because they have been handled more than necessary to establish their nature, characteristics and functioning

Unopened products in their original packaging can always be returned within the deadline.

1. Send an email to support@vkshop.com with your order number and the items you want to return.
2. Pack the items securely, preferably in the original packaging, and include your order number.
3. Send the parcel with tracking to the address we give you. Keep the receipt.
4. Once we have received and checked the items, we will refund the amount and let you know by email.

We do not accept parcels sent cash on delivery.

If an item is faulty, you are entitled to make a complaint under the Norwegian Consumer Purchases Act. The complaint period is two years, or five years for goods intended to last considerably longer – such as electrical appliances like hair dryers, straighteners and trimmers.

You must notify us within a reasonable time after discovering the fault. Notice given within two months is always in time. Email support@vkshop.com with your order number, a short description of the fault and, ideally, photos.

If the complaint is justified, we cover the return shipping and you can choose between repair or replacement. If neither is possible, you can claim a price reduction or cancel the purchase.

Check the parcel when you collect it. Visible damage to the packaging should be reported to Posten/Bring on collection, and to us as soon as possible, preferably with photos. We will take it from there with the carrier.

V&K Shop AS, 917 Vapik River, Norway. Email: support@vkshop.com, phone: +1 244 688 800.