Terms & Conditions

The agreement consists of these terms of sale, the information given in the ordering process and any specially agreed terms. In case of conflict, what has been specially agreed takes precedence, provided it does not conflict with mandatory law.

The agreement is supplemented by relevant Norwegian legislation, including the Consumer Purchases Act, the Cancellation Act, the E-Commerce Act, the Marketing Control Act and the Contracts Act. These laws give you as a consumer rights that cannot be waived.

The seller is V&K Shop AS, 917 Vapik River, Norway, org. no. 000 000 000. Email: support@vkshop.com, phone: +1 244 688 800.

The buyer is the consumer placing the order. If you are under 18, you need the consent of a parent or guardian to shop with us.

All prices are in Norwegian kroner (NOK) and include 25% VAT. Shipping costs are shown at checkout before you confirm your order. The total shown at checkout is what you pay – there are no additional costs.

We reserve the right to correct obvious errors in prices or product information that you should have recognised. In that case we will contact you before the order is processed.

The agreement is binding on both parties once you have submitted your order. You will receive an order confirmation by email. Please check that it matches your order and let us know as soon as possible if anything is wrong.

You can pay with Vipps or Klarna. The amount is reserved when you order and charged when the goods are shipped.

When paying with Klarna (invoice or instalments), you enter into a separate agreement with Klarna, and Klarna's terms also apply. Klarna carries out a credit check, and invoice payment is only available to buyers over 18.

Delivery has taken place when you, or someone you have designated, have taken possession of the goods. Delivery times and shipping costs are described on the Delivery & Return page. Unless otherwise agreed, goods will be delivered no later than 30 days after the order.

The risk for the goods passes to you once you have received them.

You have a 15-day right of withdrawal from the day after you received the goods. It does not apply to sealed hygiene products where the seal has been broken. The procedure and exceptions are described on the Delivery & Return page.

If we do not deliver at the agreed time, and the delay is not caused by you or circumstances on your side, you may under the Consumer Purchases Act withhold payment, demand performance, cancel the agreement and claim compensation for any loss caused by the delay.

If the goods are defective, you must notify us within a reasonable time after discovering the defect. The complaint period is two years, or five years for goods intended to last considerably longer. Read more under Complaints.

If you do not pay or fail to fulfil other obligations under the agreement, we may under the Consumer Purchases Act withhold the goods, demand performance, cancel the agreement and claim compensation. In case of late payment we may charge interest under the Late Payment Interest Act.

We process your personal data in accordance with the General Data Protection Regulation (GDPR). Read more in our Privacy Policy.

Complaints should be sent to us at support@vkshop.com. We always try to find an amicable solution.

If we cannot reach an agreement, you can contact the Norwegian Consumer Council for mediation (forbrukerradet.no). The Consumer Council can refer the case to the Consumer Disputes Commission (Forbrukerklageutvalget), which settles disputes about the purchase of goods.

We may update these terms. Your purchase is always governed by the terms that applied when you placed your order.